Help

Membership

If you joined via DHD Media and would like to retrieve your username/password or would like to cancel click HERE
If you joined via Epoch and would like to retrieve your username/password or would like to cancel click HERE

Video Help

Please make sure that you have a recent browser version (we recommend Internet Explorer 6.0 or higher), and you have Windows Media Player 10 or above installed or Flash Player 9 or above installed. Additionally, you may not be able to access the content if you are operating a firewall. You may need to review your proxy settings that will enable access. OnTheHunt.com footage has been optimized for viewing on Windows Media 10 or Flash Player 9 and above. If you haven't already done so, we recommend you update your Windows Media Player or install the Flash Player.

Click here to update your Windows Media Player or Click here to install the Flash Player.

MAC users Click here for additional information.

Download Help

Our videos are not DRM (Digital Right Management Protected) so once you download them they are yours to keep even after your membership expires or is cancelled.

If you download a movie, a copy of the movie file is placed on your hard drive. On a Windows system, you can download a file by right-clicking one of the movie file links. Select "Save Target As..." from the popup menu that appears and specify a location for the downloaded file. Once the download is complete, you can view the movie from your hard drive.

System Requirements

  • Operating Systems:
    • Windows Vista
    • Windows XP
    • Windows 2000
    • Mac OSX 10.3 or higher
  • Modem Speed:
    • 56kbps (minimum)
  • CPU:
    • Pentium III (450mhz minimum)
    • We recommend PIII or above, 500MHz with 500M RAM as a minimum
  • Color Depth:
    • 256 colors
  • Browser Version:
    • Internet Explorer 6.0 and Firefox 2.0 and Safari 2.0 and above
  • Browser Plug-Ins:
    • Microsoft Windows Media Player 10 and above
    • Macromedia Flash Player 9 and above

Technical Support

If you have a problem that you cannot resolve, please send an e-mail to webmaster@onthehunt.com. Please make sure that you include as much information as possible, including your username or transaction number, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.